Privacy Policy

Privacy Policy – Fine Tuned Solutions

Version: August 03, 2025

Website: www.ft-solutions.ai
Email: [email protected]

1. Introduction

Fine Tuned Solutions (“FT Solutions”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, including our chat widget, website development services, and Google review automation.

By using our website or services, you agree to the terms outlined in this policy. If you do not agree with our practices, please do not use our website.

2. Data We Collect

We may collect the following types of personal and technical information:

- Name, email address, and phone number

- Company name and job title

- Communication content (e.g., messages, inquiries, chatbot conversations)

- Technical data such as browser type, IP address, and device type

- Usage data including browsing behavior, resources accessed, and time spent on the site

- End-user contact information submitted via review flows, contact forms, or chat widgets (where applicable)

- We collect this data either directly from you, from end users through the services we provide, or automatically through cookies and other technologies as you navigate our website.

3. Purpose of Data Processing

We process personal data to:

- Deliver, customize, and improve our services, including AI-powered chat widgets, website functionality, and automated review flows

- Respond to your inquiries and support requests

- Send service updates and relevant communications

- Fulfill legal obligations

- Enforce our terms, contracts, or protect our rights and users

- Notify you of changes to our services or website

- Analyze site and tool performance and usage trends

4. Legal Basis

We process personal data based on the following legal grounds:

- Your consent (e.g., when subscribing to our newsletter or using the chat widget)

- Performance of a contract

- Compliance with legal obligations

- Our legitimate interests (e.g., service optimization, fraud prevention)

- Where FT Solutions acts on behalf of clients (e.g., via review invitations or chatbot interactions), those clients are the data controllers, and FT Solutions acts as a data processor.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. When data is no longer needed, we will securely delete or anonymize it. Clients are responsible for determining the retention of data collected through their use of our chat, website, or review solutions.

6. Data Sharing

We do not sell your data. However, we may share personal data:

- With trusted service providers under strict confidentiality obligations (e.g., hosting or email services)

- In connection with a business transfer, merger, acquisition, or asset sale

- To comply with legal requirements or lawful requests

- To protect our rights, property, or safety, and that of users or others

- With your explicit consent

- We may also share aggregated or anonymized data that cannot be used to identify individuals.

- Where we process data on behalf of clients, we do not share that data unless instructed by the client or required by law.

7. Your Rights

Under data protection laws (e.g., GDPR), you have the right to:

- Access your personal data

- Correct or delete your personal data

- Withdraw your consent at any time

- Object to or restrict certain types of processing

- Request a copy of your data in a portable format

- To exercise these rights, email: [email protected]

- We may refuse requests that are manifestly unfounded, excessive, or legally restricted.

8. Cookies

We use only functional cookies necessary for the basic operation of our website. These do not include marketing or tracking cookies.

Please be aware that third-party platforms linked from our services (e.g., Meta, Google, Calendly) may apply their own cookies. We encourage you to read their privacy policies directly.

9. Security

We implement appropriate technical and organizational measures to safeguard your personal data against loss, unauthorized access, and misuse. However, no system can be completely secure. Clients are responsible for securing their access credentials and any personal data they collect via integrations we provide.

10. Public Submissions

Any information you post in public areas of our site or transmit through contact forms or chatbots is shared at your own risk. We cannot guarantee it won’t be accessed by unauthorized parties.

11. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at: www.ft-solutions.ai/privacypolicy

Material changes will be clearly communicated on our website. Your continued use of our services implies acceptance of the updated policy.

12. Contact

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Fine Tuned Solutions
Adres: Watergang 11, Rosmalen, The Netherlands
Email: [email protected]
Website: www.ft-solutions.ai